Terms and Conditions
Items are usually sold unpainted and unassembled. Figures are now available assembled, painted, and based on a limited basis. Figures from Oddzial Osmy can be ordered at quantities less than a package. They are normally provided pre-packed by the manufacturer.
Large orders can take up to four weeks to arrive in the USA. PicoArmor aims to fill special orders within four weeks, subject to shipping delays. Expedited shipping can be arranged, but the additional shipping and handling costs will be added to the cost of the order. Special orders are placed via arrangements made prior to the placement of the order. Please email firstname.lastname@example.org to make these arrangements.
OUT OF STOCK
While we strive to keep deep inventory in all products, we do, occasionally run out of particular items. These items may take 4-6 weeks to arrive. At the placement of an order, should a product be out of stock, we will contact the customer via email and offer that another product of the same price may be substituted, we can refund the price of the out of stock item, or the item can be placed on back-order. Back-ordered items may be shipped with a subsequent order at no charge, or shipped separately when it becomes available. If shipped separately, the shipping will be billed at cost.
CANCELLATION OF SPECIAL ORDERS
Customers that cancel a special order are subject to a non-refundable charge of 30 per cent of the order value.
CONFIRMATION OF ONLINE ORDERS
Customers will be sent written confirmation by email that their order has been received. Confirmation that an order has been received does not constitute acceptance of that order. Customers that provide an incorrect email address will not receive written confirmation. Orders that have an incorrect email address and which do not also include a contact telephone number may be canceled. PicoArmor reserves the right not to supply items where errors arise in the price.
Standard mail orders should include a personal or company check, in USD, for the products ordered, plus shipping charges. There is a spreadsheet based order form that can be provided via email or download. Other arrangements can be made. Please contact us for assistance in calculating shipping charges if there are any questions.
Most orders for which all items are in stock are shipped within two business days of ordering. Special orders and orders for items that are out of stock may take up to four weeks before shipment.
PACKING AND DELIVERY
Domestic orders under $25.00 typically ship for $5.00 via USPS Priority Mail. Australian, Canadian, European, and orders to the UK under $150.00 typically ship for $17.00 via USPS Priority Mail, and $7.00 via First Class Mail. All orders are FOB Bloomingdale, IL USA. The originating Zip Code is 60108. For reference please see the following link to the USPS: http://postcalc.usps.gov/
Domestic orders over $50.00 and international orders over $100.00 that ship via First Class Mail will ship for free during our promotion. Shipping for Canadian and other international orders is now handled through the shopping cart system. Sample packs will continue to include prepaid shipping. during this promotion. Please contact us directly for other special shipping requests.
We offer a 10% discount for orders over $200.00. This applies only to Oddzial Osmy and buildings. These orders may take 4 weeks to ship. Large domestic orders ship free via parcel post - other shipping methods are billed at cost. Large international orders ship via first class mail - other shipping methods are billed at cost. These orders are handled outside of the shopping cart system, and are paid for in advance with a personal check or money order. We have a spreadsheet which may be used to order.
LOST OR DAMAGED PACKAGES
Lost package investigations are handled by the shipping organization, at the direct request of the customer. PicoArmor will supply all standard documentation and tracking numbers directly to the customer. It is the customer's responsibility to forward this information to the shipping organization.
The items on this site are not suitable for children under 14 years of age. The items on this site are not toys. O8 miniatures contain no lead. They are a zinc-aluminum alloy. These items may have sharp points, which can injure if handled incorrectly.
Illinois customers will be charged sale tax. It will be automatically added to the cost of the order.
RETURNS & REFUNDS
PicoArmor will not replace figures that are damaged in shipment. Shipping damages must be pursued by the customer through the shipping organization. It is important that customers preserve the original packaging because it is required in any claim made against the shipping service.